Some cards (especially prepaid and certain debit cards) might not support online purchases.

If you see an error like "this card does not support this type of purchase," please try using a different card or a standard credit card.

No worries! Here are a few quick things to check:

1. Check your junk/spam/promotions folder – Sometimes the email with your file can sneak in there.

2. Give it 5–10 minutes – Very rarely, the system takes a little extra time to send everything over.

3. Double-check the email you entered at checkout – Make sure it’s the correct one where you want to receive the file.

If you're still not seeing it, just reach out to us via the form below.

Our team usually replies within 24 hours and we’ll make sure you get your file!

If you're having trouble downloading the files, don't worry — we’ve got a few quick tips:

-Try opening the download link or file on a different device (like a laptop or desktop if you were using a phone or tablet).

-Switch browsers — Sometimes using Chrome, Safari, or Firefox can make a big difference.

-Check your internet connection — A slow connection might interrupt the download.

Still stuck?
Just contact us using the form below — our team usually responds within 24 hours, and we'll make sure you get your files without any hassle!